Once the contents of the First Aid Kit have been used, the retailer sends the parts in need of repair to DigiPoS. A First Aid Kit is located within driving distance of stores that do not have one in-house. Rather, the retailer purchased a set amount and stored one at certain store locations based on size. Teavana did not purchase a First Aid Kit for every store. Retail Active 8000 Desktop pdf manual download. View and Download DigiPos Retail Active 8000 user manual online. Should the retailer have questions or problems when replacing the blade, DigiPoS is available with 24/7 support. First Aid Kits are designed for retailers with minimal IT knowledge or a lean IT staff to swap in and out without issue.
When a blade needs to be replaced, one or all components from the First Aid Kit can be swapped in and out of the Retail Blade host, or the static part of the system. The First Aid Kits include the RB3's three core components - external power supply, hard drive, and processor. Should maintenance needs arise, Teavana purchased DigiPoS First Aid Kits, on-site replacement kits that provide the components necessary to help get retailers back up and running with little or no impact on the customer experience. The retailer chose DigiPoS Retail Blade 3 (RB3) as its POS terminals, because the RB3 includes dual core hard drives and a modular architecture, which requires minimal IT maintenance. Here's the catch - the terminals had to require minimal IT intervention and include the necessary processing speed to accommodate the retailer's POS software, Celerant Command Retail.
To alleviate downtime, Wallace and Eshelman needed to install new POS terminals quickly. Teavana's original POS terminals experienced downtime at least once a week per store location. Does Your POS Hardware Come With A First Aid Kit? Mike Wallace, controller and VP of IT, and David Eshelman, IT manager at Teavana, were tasked with replacing the retailer's POS terminals to improve efficiency and decrease missed opportunities for sales.
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